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Return to shopReturns + Exchanges
At Cubicle Cure, we take pride in the quality of our customized products and corporate solutions. As most of our offerings are tailor-made and personalized, we do not accept returns or exchanges unless the product received is damaged, defective, or incorrect.
If You Received a Damaged, Defective, or Incorrect Product
If your order arrives damaged, contains defects, or is not what you ordered, please report the issue to our customer support team within 48 hours of delivery. Kindly include clear images of the item along with your order number and a brief description of the issue.
Once verified, you may choose one of the following options:
- Get the product re-delivered at no additional cost
- Opt for a full refund
- Refund to your original mode of payment
(Please allow 7–10 working days for the refund to reflect in your account, depending on your bank’s processing timelines.)
We Do Not Offer Refunds or Replacements in the Following Cases:
- If delivery was made to an incorrect address provided by the client
- If the recipient was unavailable or refused to accept the delivery
- If the item is reported after the complaint window has closed
- If the product was custom-made and there are no defects or errors from our end
Important Notes:
- All complaints must be raised within 48 hours from the time of delivery. After this period, we may be unable to process any requests.
- Non-delivery complaints must be reported within 15 days from the expected date of delivery.
- In select cases, for quality checks, we may require the original product to be returned to us through a reverse pickup, before processing a replacement or refund.
- We do not offer product exchanges due to the personalized nature of our items.
Refund Process
Once your refund is approved by Cubicle Cure, it will be initiated via email or phone confirmation. The processing time may vary depending on your payment method but typically takes 7–10 working days to reflect in your account.
For any concerns or queries, please contact our customer service team:
Email: [info@cubilecure.in]
Phone: [+91 83291 07410]